Terms & Conditions

I. General Information

1. Agent Conf is organized by Callstack.io sp. z o. o., a company incorporated under the laws of the Republic of Poland, with its registered office in Wroclaw, Poland (address: ul. Prosta 36, 53-508 Wroclaw; registration: District Court for Wroclaw-Fabryczna in Wroclaw, National Court Register number: 606530; tax ID number: 899-278-56-16; share capital: PLN 8,000.00; e-mail address conference@callstack.com, phone number: +4866801937; "Callstack" or "we/our/us").
2. We may cooperate with third parties in organizing Agent Conf.
3. These General Terms and Conditions (these "Terms") set out the terms and conditions between Callstack and participants regarding a Conference ticket (the "Ticket") purchase and Conference participation, complementing our Privacy Policy and Code of Conduct. You should read these documents carefully.
4. By purchasing the Ticket: (a) you confirm that you have read and understood these Terms, Privacy Policy, and Code of Conduct; and (b) you agree to comply with these Terms, Privacy Policy, and Code of Conduct, thereby entering into the contract with Callstack based on these Terms.

II. Registration & Tickets

1. Tickets for the Conference can be purchased by individuals, legal entities, or other organizations through https://agent.sh. You must ensure that all information provided during ticket purchase and Conference participation is accurate.
2. The ticket management system is provided by Team Tito Limited, a company registered in Ireland, located at Unit 2, 64 Dame Street, Dublin 2, Ireland ("Tito"). Tito's Terms & Conditions and Privacy Policy are available on https://ti.to/home.
3. To purchase the Ticket, you need to provide personal details such as your full name, company name, email address, and country. If purchasing multiple Tickets or buying on behalf of a legal entity, you must provide the personal details of each attendee before the Conference.
4. Order confirmation will be sent automatically after a successful purchase. To access the Conference, attendees must confirm their attendance by collecting their badge at the Conference venue. Locations and hours for badge collection will be communicated on the website and by email at least one week before the Conference. You may be asked to present your order confirmation email and ticket when collecting your badge.
5. Callstack may verify an attendee's identity with a photo ID or similar document when collecting the badge at the Conference venue.
6. Please be advised that tax invoices are not issued automatically by the Tito registration system. The Organizer will issue and deliver the invoice to the Attendee's provided email address within 14 days of the purchase date.

III. Pricing

1. Pricing is displayed on the website: https://agent.sh in EUR, including value-added tax (VAT).
2. Payment is required immediately after placing your Ticket order through the system provided by Tito. You can make your payment online using Stripe.
3. Callstack reserves the right to adjust prices or offer discounts to future purchasers. Attendees may be asked to show proof of eligibility for any discounts when collecting their badge to enter the Conference venue. Without such proof, the Ticket will be considered invalid, and entry to the Conference will not be allowed.

IV. Refunds

1. Ticket reassignment is permitted if Callstack is notified before the Conference starts. If an attendee can't make it, you must inform Callstack and provide the personal details of the substitute. The payer of the Ticket cannot be changed.
2. Except for the provisions outlined in Section IV.1 of these Terms, Tickets cannot be resold or transferred for commercial gain. If this occurs, Callstack reserves the right to cancel such Tickets and prevent the Ticket holder from attending the Conference.
3. If the Conference date or location changes to a different city or country less than 60 days before the scheduled date, all Ticket purchasers have the right to cancel their purchase and receive a full refund of the Ticket fee.
4. In the event of the Conference's cancellation, all Ticket purchasers will be promptly informed and entitled to a full refund of the Ticket fee.
5. Refund requests must be made within 30 days of the scheduled Conference date. Any delay in requesting a refund will result in forfeiture of the right to a refund. Refunds will be processed promptly using the purchaser's details provided at the time of purchase. Individuals and sole traders, however, are not bound by these procedural requirements for refunds.
6. Refunds are available only (i) in the cases described in Sections IV.3 and IV.4, or (ii) where a refund is required under mandatory applicable law. Otherwise, Tickets are non-refundable and no refunds, reimbursements, credits, exchanges, or similar compensation are available for any reason (including inability to attend, travel issues, visa issues, illness, scheduling conflicts, or dissatisfaction), and this applies also to consumers to the maximum extent permitted by applicable law.

V. Services

Callstack provides services that allow you to: (a) acquire the Ticket; and (b) participate in the Conference in Warsaw, Poland, on September 17-18, 2026.

VI. Intellectual Property/Content

1. All intellectual property rights for materials distributed at the Conference or related to the Conference content are owned by Callstack, the Conference partners or speakers. Unauthorized use or reproduction of any copyrighted materials, trademarks, or trade names featured at the Conference is prohibited without prior written consent from Callstack.
2. You commit to refraining from sharing false, racist, discriminatory, inflammatory, or other harmful content within any Conference or Callstack platforms. For more details, refer to our Code of Conduct.

VII. Liability

1. CALLSTACK PROVIDES THE CONFERENCE ON AN "AS-IS" BASIS. CALLSTACK DISCLAIMS ALL LIABILITY FOR ANY RELIANCE BY YOU OR ANYONE ON THE CONFERENCE OR INFORMATION PROVIDED AT THE CONFERENCE, TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS. YOU AGREE NOT TO HOLD CALLSTACK LIABLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF CONTRACTS, COMMUNICATIONS, DEALINGS, OR THE PRESENCE OF THIRD PARTIES AT THE CONFERENCE VENUE, EXCEPT FOR DAMAGE CAUSED INTENTIONALLY.
2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLSTACK IS NOT LIABLE FOR: (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM THE CONFERENCE OR ANY ASPECT RELATED TO OR IN CONNECTION WITH THESE TERMS; (B) ANY DELAYS, INTERRUPTIONS, OR ERRORS IN THE TRANSMISSION OR DELIVERY OF THE SERVICES, UNLESS STIPULATED OTHERWISE IN THESE TERMS; OR (C) ANY OTHER COSTS INCURRED BY YOU IN RELATION TO THE CONFERENCE.
3. Callstack reserves the right to deny entry to the Conference for behavior deemed socially unacceptable, for serious violations of the Code of Conduct, or for serious breaches of these Terms.
4. All ticket purchasers, including individuals and sole traders, are prohibited from accessing, storing, distributing, or transmitting any viruses or any content or material during the use of the Services that: (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes violence; (e) discriminates based on race, gender, color, religious belief, sexual orientation, disability; or (f) is otherwise illegal or causes damage or injury to any person or property.
5. Callstack reserves the right, without prejudice to our other rights, to disable your access to any material that breaches the provisions of this section.

VIII. Indemnification

You agree to indemnify and hold us, our representatives, licensors, partners, and sub-contractors harmless against all costs, claims, damages, liability, and expenses (including any attorney's fees) which we might incur by reason of your breach of these Terms, to the fullest extent permitted by applicable laws. This indemnity will extend (without limitation) to any losses which we may suffer as a result of third parties using your Ticket.

However, this indemnification clause does not apply to individuals or sole traders.

IX. Notices and complaints

1. Any notice required under these Terms will be sent via email. You must send notices to the email address provided on your registration form, while we will send notices to the address stated herein and via email at conference@callstack.com. You may also send notices to Callstack's registered office address, as provided in Section I.2 of these Terms.
2. You are entitled to file complaints as specified in Section IX.1. of these Terms. Complaints should include a description of the grounds for complaint and detailed information about the complaining party. Callstack will review complaints within 14 days of receipt and notify you of the resolution via mail or email to the address provided.

X. Final Provisions

1. These Terms apply to the Conference taking place on September 17-18, 2026.
2. Subject to the application of the overriding mandatory provisions of the applicable laws, these Terms will be governed by the laws of the Republic of Poland. In matters not covered herein, the relevant provisions of the Polish Civil Code and other provisions of the Polish law will apply.
3. Subject to the application of the overriding mandatory provisions of the applicable laws, any disputes arising from the purchase of the Ticket and/or participation in the Conference are subject to the exclusive jurisdiction of the competent Polish court. All disputes between Callstack and purchasers who are not individuals or sole traders will be brought before the Polish court determined by Callstack's registered office.
4. If any provision of these Terms is found to be illegal, invalid, or unenforceable in any jurisdiction, it will not affect or impair the legality, validity, or enforceability of any other provision of these Terms in that jurisdiction.
5. Headings in these Terms are for convenience only and will have no legal significance or effect.